Computer and Network Technical Services
Quest’s Computer and Network Technical Support Services is available to help keep your computer assets working effectively so your business is not impacted by outages or ineffective and poorly performing tools and infrastructure. Our mission is to provide you with quality, cost effective and responsive services and solutions based on your business needs. We are in the business of helping people and businesses in the Edmonton area to ensure their laptop and desktop computers, desktop printers and office hardwired and wireless networks are operational and functional. We offer competitive service rates and quality repairs. We will consult with you to gain an understanding of what work needs to be done and will provide solid estimates so that you know what you will be getting and for how much.
Service Capabilities
Our service technicians are highly qualified with several years of experience providing computer and network support to their customers. Services provided include remote support, onsite initial consulting, onsite configuration and repairs for laptops, servers, desktops, printers, network routers, depot repairs, moves / adds / changes (MAC), office LAN wiring, wireless network setup and configuration, etc. We have the expertise to support your WinTel, Apple MAC and Linus based systems. Our service territory includes the greater Edmonton area and surrounding communities, including Leduc, Sherwood Park, Beaumont, Spruce Grove, Stony Plain and St. Albert.
Our Technical Services
| Computer Troubleshooting | Data Recovery | Virus Removal |
| Computer Security | Training | Network Setup and Configuration |
| Network Security | Internet Setup | Data Backup |
| Hardware Installs & Upgrades | Software Installs & Upgrades | Server Installs & Upgrades |
| Firewall Server Installs | Resolving Performance Issues | Preventative Maintenance |
| Remote Access Support | Web Page Development | Secure Equipment Disposal |
Standard Package Services
(Contact Quest for services pricing)
Regularly Scheduled Maintenance: Scheduled maintenance on a monthly or quarterly basis is available to ensure your computer and network assets are functioning at their peak and to be proactive in reducing the possibility of an impending major failure or outage. At a time that fits your schedule our technician(s) will visit your office to run diagnostics on your computers to ensure the systems are functioning effectively and where necessary conduct clean-up and tune-up tasks, including disk defragmentation, virus removal, device driver updates and standard software version updates. They will also ensure your computers office network connectivity is configured appropriately.
Diagnostics: Our technician will visit you and test the hardware and software to pinpoint trouble areas, and then provide you with all available options and costs to get you back up and running. If there are no major problems, the computer is usually repaired during diagnosis. Windows Upgrade / Installation: Perform the installation and configuration for an upgrade to a newer version of the Windows operating system.
Virus Removal: Scan and eradicate viruses, worms and spyware.
System Tune-Up: We clean and reorganize your computer’s hard drive, check and repair allocation tables, remove bugs and old software and outdated files, check hardware and clean computer components.
Wireless & Hard Wired Network Setup: Setup the connection points, configure the modem / router, setup security controls.
Business Hours—08:00AM—05:00PM Weekdays, excluding statutory holidays. After hours or weekend service available for special situations.
QUEST CONSULTING-GROUP TECHNICAL SUPPORT
335, 10665 Jasper Ave.
Edmonton, Alberta
T5J3S9
Phone: 780-426-7170
Fax: 780-424-6639
E-mail: qcg@quest-group.com
YOUR BUSINESS REQUIRES COMPUTER TOOLS & NETWORK INFRASTRUCTURE THAT IS FULLY OPERATIONAL AND RELIABLE. QUEST CONSULTING-GROUP TECHNICAL SERVICES CAN HELP TO ENSURE YOUR COMPUTER ASSETS ARE FULLY OPERATIONAL!